I am happy to use my experience from 10+ years in support and support management to your benefit. Please see the services that I currently offer below.
I have spoken at multiple conferences on the topics of: bridging the gap between product and support teams, how to best take care of your mental well being while working in support, and how to grow your career. I am experienced in leading workshops on leadership and personal development, and have taught at the collegiate level.
I have my MFA in creative nonfiction, and contribute to a number of well-known support blogs and websites. Please see my Work page for references to my writing, or reach out to me if you would like to see specific samples of something that you can't find here.
Do you need to restructure your support team? Do you need help hiring, or during the interim while someone is on parental leave? I'm here to help. From how to structure your KB to teaching your support team how to write emails, I'm happy to dig in.
Please reach out to me at firstname.lastname@example.org for any inquiries regarding the above.