Listen to the podcast over at the Support Driven site.

Support Driven is a community of passionate support innovators and leaders that I have been lucky enough to be a member of for the past few years. When Scott asked me if I would like to do a podcast about what it was like to concept, build, launch and support a community while still being a leader on our support team, I knew that I had to take that opportunity. This podcast serves to help provide some tips and tricks of working in community management and support at the same time while also providing some guidance if launching a community is something you are looking to do at your company.