Download the full e-book on Kayako's Site.

We posed one simple question to a handful of support pros at some of our favorite companies:

"What is the most important thing you've learned in customer service?" 

The result was a plethora of knowledge that they subsequently turned into a totally kick-ass e-book for everyone in the support industry. Whether you're in charge of building a support team or thinking about moving into a customer support career for the very first time, you'll want to keep this gem as a source of inspiration whenever you need it.  Some items to be gleaned include:

  • How they manage customer expectations with company goals
  • How they build and maintain meaningful customer relationships 
  • The non-negotiable traits of a great support rep

Do yourself a favor and snag the free e-book today.