Download the full e-book on Kayako's Site.
We posed one simple question to a handful of support pros at some of our favorite companies:
"What is the most important thing you've learned in customer service?"
The result was a plethora of knowledge that they subsequently turned into a totally kick-ass e-book for everyone in the support industry. Whether you're in charge of building a support team or thinking about moving into a customer support career for the very first time, you'll want to keep this gem as a source of inspiration whenever you need it. Some items to be gleaned include:
- How they manage customer expectations with company goals
- How they build and maintain meaningful customer relationships
- The non-negotiable traits of a great support rep
Do yourself a favor and snag the free e-book today.